Refund policy
Thank you for shopping at HONGKONG SOURCE TRADE CO., LIMITED (hereinafter referred to as "we"). In order to ensure a smooth and pleasant shopping experience, we have formulated the following return and exchange terms. We promise to provide unconditional return and exchange service within 14 days after you receive the goods. Please read the following terms carefully before returning or exchanging goods.
1. Return and Exchange Conditions
1.1 We accept return and exchange requests within 14 days from the date of delivery of the goods.
1.2 Returned goods must be in new, unused, unwashed condition and keep the original packaging, including all labels, tags, accessories, etc.
1.3 A valid proof of purchase or order number must be provided when returning or exchanging goods.
1.4 We do not accept returns or exchanges of goods due to washing, damage, depreciation or improper use.
2. Return and Exchange Process
2.1 Submit an application
Please contact our customer service team by email ([email protected]) within 14 days after receiving the goods, providing your order number, product information and reason for return or exchange. Our customer service team will provide you with detailed return and exchange instructions.
2.2 Returning Goods
The returned goods should be returned by reliable mail to ensure that the goods are safely delivered to our company address. You are responsible for the return shipping costs unless there is a quality problem with the goods or the wrong goods are sent.
Please keep the mailing receipt to check and confirm the return process.
2.3 Return and Exchange Review
After receiving the returned goods, we will review the return and exchange application within 7 working days and confirm the compliance of the return and exchange. If the review is passed, we will process your refund or exchange as soon as possible.
3. Refund
3.1 If the conditions for return and exchange are met, you can choose a refund.
3.2 The refund will be processed through the original payment method, and the refund amount does not include any postage.
3.3 The refund processing time is usually 7-10 working days, and the specific time may be delayed depending on the payment platform.
4. Exchange
4.1 If you choose to exchange and the required goods are still in stock, we will arrange a replacement for you.
4.2 The exchanged item should be of the same value as the original order. If there is a price difference, you will need to pay the difference or apply for a refund.
5. Special circumstances
5.1 Defective or wrongly shipped items
If the item you received has quality problems, defects or the wrong item was sent, we will bear the shipping costs for return or exchange and provide a full refund or exchange service.
5.2 Non-returnable items
The following items are not accepted for return or exchange:
Special sale items or limited-time promotional items (if it is clearly stated that they are not accepted for return or exchange).
Customized items.
Items that have been opened or used (unless due to quality problems).
6. Contact information
If you have any questions about returns or exchanges or need further assistance, please contact us through the following methods:
Email: [email protected]
Official website: www.sourceshopes.com
7. Disclaimer
7.1 We reserve the right to modify the return and exchange terms, and the modified terms will be posted on the website and will take effect immediately.
7.2 If there are any disputes related to these terms, we will try our best to resolve them through friendly negotiation. If no agreement can be reached, the dispute may be submitted to the relevant judicial authorities for handling.
Thank you for your understanding and support! I hope you have a pleasant shopping experience at HONGKONG SOURCE TRADE CO., LIMITED!